Privacy Policy

Introduction

This Privacy Policy describes how skanivex (skanivex s.r.o.) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly. We understand that privacy is important to you, and we take the security of your information seriously. This policy explains what information we gather, how we use it, and the rights you have regarding your personal data.

Who We Are

We operate stained glass crafting classes and weekend workshops in Prague, offering hands-on instruction in stained glass panel crafting and soldering techniques. As a data controller, we are responsible for how we collect and process your personal information. Our activities include managing class registrations, communicating with participants, and improving our services based on your feedback.

Information We Collect

We collect information you provide directly to us, including:

Name, email address, and phone number when you register for classes
Payment information processed through secure payment systems
Details about your experience level and interests in stained glass crafting
Feedback and comments you share with us
Usage data about how you interact with our website
Information from cookies and similar tracking technologies

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you sign up for classes or contact us, you consent to us processing your information
Contractual necessity: We process data necessary to fulfill class registrations and provide services
Legitimate interests: We use data to improve our workshops, prevent fraud, and enhance your experience
Legal obligation: We may process data to comply with applicable laws and regulations

How We Use Your Information

We use your personal data for the following purposes:

Processing and confirming your class registrations
Sending you course materials, schedules, and important updates
Collecting payment and managing your account
Responding to your inquiries and customer service requests
Improving our workshop content and teaching methods
Sending promotional information about new classes (with your consent)
Analyzing website usage to enhance user experience
Complying with legal and regulatory requirements

Data Retention

We retain your personal information for specific periods based on the purpose of processing:

Class registration data: Retained for up to 24 months after your last class or interaction with us
Contact form inquiries: Retained for up to 12 months after the last communication
Payment records: Retained for up to 7 years to comply with accounting and tax regulations
Website analytics and cookies: Retained for up to 14 months
Server logs: Retained for up to 12 months for security and troubleshooting purposes

After these periods, we securely delete or anonymize your data unless we are required to retain it longer by law.

Your Rights

You have the following rights regarding your personal information:

Right of access: You can request a copy of the personal data we hold about you
Right to rectification: You can ask us to correct inaccurate or incomplete information
Right to erasure: You can request deletion of your personal data in certain circumstances
Right to restrict processing: You can ask us to limit how we use your information
Right to data portability: You can request your data in a portable format
Right to object: You can object to certain types of data processing
Right to withdraw consent: You can withdraw consent to marketing communications at any time

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. We use both essential cookies necessary for website functionality and analytical cookies to improve our services. You can control cookie settings through your browser, although disabling certain cookies may affect website functionality. We respect your cookie preferences and do not use cookies for purposes beyond those described in our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use secure encryption for payment processing and sensitive data transmission. Our website uses industry-standard security protocols to safeguard your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and to contact us immediately if you suspect unauthorized access to your account.

Supervisory Authority

If you believe we have violated your data protection rights, you have the right to lodge a complaint with the Czech data protection authority: the Office for Personal Data Protection (Úřad pro ochranu osobních údajů). You can submit a complaint on their website or contact them directly. Filing a complaint does not affect your other legal remedies or our relationship with you.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services following any changes constitutes your acceptance of the new Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.